Master Movers

I thought I was making the right decision by choosing a company that advertised as moving the Pacers and the Colts, worse moving decision I’ve ever made! I had a 2 day move due to closing on the sale of a house and purchasing agreements. The day to load was a disaster. I asked for 3 movers. Two movers and a trainee was sent. Not only did the trainee stand around and wait on instructions, there was a huge language barrier, and it was all on the clock of my hourly rate. They boxed up items, I did not ask to be boxed or needed to be boxed, and did not protect the necessary items. What was quoted as a 3 hour load, turned into 6 hours, all at my expense. I was quoted a lesser amount on the 2nd day to get the truck to leave the lot and drop off items. I was then called by the office to tell my my card declined when they tried to charge double. After multiple arguments and discussion the owner and I sat down with a resolution. At time of drop off I was sent 3 trained employees with the 4th training. Not only did things go quicker, it only too an hour to unload. Since I already paid for 4 hours, I asked to reassemble furniture. My footboard was put on backwards with pricing stickers showing. The dining room table legs were so loose, it rocked, and had a lot of damage. That same footboard was banged up quite a bit, a brand new full size headboard was cracked, my nursery rocker is broken and unable to be sat in, as well as a dining room table heavily damaged and scratched, along with a separate kitchen table set damaged. As we all know it takes time to unpack and get settled. Because I did not report all of the damages within 72 hours, they refuse to reimburse for damages. I have actual pictures of my items in the truck poorly packed, which the owner commented will cause damages. It took 3 months for the reimbursement to be denied. I would highly discourage anyone of having their possessions they work hard for moved by this company with such lazy and dishonest employees. I truly believe Master Movers take advantage of women moving alone, milking the clock and racking up unnecessary charges. Things went so much quicker males present to keep them going.

Move size: 4 Bedroom Home Service cost: $2200

Estimate was $350.

Showed up seven hours late. Said that the cost of moving materials was "accidentally" not included in estimate and it would now be $650 or they could find someone else. Damaged furniture and milked the clock by being on phone for first half hour then wanted to round up fifteen minutes when finishing at five after the quarter hour. Would not give a copy of receipt. Actual charge to bank was over $800. Said they would "compensate" for being so late and now will not answer any calls about that or about the money they STOLE from my parents.

Service cost: $810

I was told they would arrive between 9-11 am, they showed up at 12 pm. The "foreman" counts all my items and says it will take approx 6 hours to move my items to my new apartment ACROSS THE STREET and it will cost $584. We had a little argument. They charged my card $584 before they even started the work. It took them 3 hours to move my belongings. Could've been 2 hours if the foreman got off his rear-end and did anything. At least 15 items were never even moved and we had to do it ourselves because we didn't realize they were still in our old apartment until they left. Our apartment was a mess as well from all their trash. The "foreman" should've been doing his job and made sure none of this happened but instead he was too busy sitting in his truck talking on the phone. Several items were damaged. Then when all is said and done, the job was almost $300 less than they charged me for, but I can't get the money back until next week because they already charged my account $584. It was a terrible experience and I will never use this company again. I recommend you do the same.

Service cost: $276

Completely was disappointed with the service.I called and scheduled a very simple move (a few pieces of furniture).Initially when I called I spoke to a very nice woman and scheduled my move for the following day.After hanging up the movers called me back and asked if they could come the same day instead(for the inconvenice they would charge me a FLAT fee vs hourly). I agreed and rushed home from work. They later charged me extra fees that they did not mention and they also did not assemble my furniture upon arrival as well as lost screws etc for my bed. Also one of the movers asked to use my bathroom (no big deal, O I THOUGHT) and he actually urinated all over my floor. Which I failed to notice until they left. Pretty much just a pain, should've got a UHAUL !

Service cost: $349

Had a long distancs move with these guys. Worst experience of my life. The owner and deliverer were both bullies. At one time the delivery guy said "if we were in his country, he'd smack my wife on her face" when simply asked why are we being charged extra for long haul. They cheat costumer by being extremely non transparent. When the owner came to our house for evaluating what needed to be moved, we clearly said 'every single thing needs to be moved, even the smallest of the spoons'. We were given an estimate and we booked. But later, when the packers arrived, they said that in the estimate it was quoted only for major items like sofa's and furniture and everything else would be charged extra. Then he pointed to an email that the owner sent, which at the very bottom had, in fine print, a table with description of items that need to be moved. That was on the day before I had to start my job in the new state. So we ended up paying them. When the things arrived, they wont park near my entry way, but at least 500 feet farther so they can charge me extra for those extra steps. The delivery guy was absolute bully and extremely belligerent, threatening us through the course. I have never encountered such a person in this country through out my life, and I have encountered some bad ones, but none as bad as this guy. He was cussing in his native language (arabic) on everyone, had his whole family (wife and 2-3 kids) in the truck with him, and was being bully to his own family as well. Overall, this was the worst experience of my life. Personal advice, do not hire them. Look for an established company, even if they charge you more. Believe me you'd be much happier.

Move size: 2 Bedroom Home Service cost: $5600

This was one of the top moving companies on the web last winter when I was looking to move from the Kokomo area to Indianapolis, I regret not doing more homework on them. Awful experience and its been over 90 days since they moved my belongings from storage to my new home and still no claim recovery for the money lost for the items they packed and busted while moving. I packed my best china extremely well and then they got dropped and all of them busted but I chalked that up to my fault because I was the one to pack them even though they were packed very well. And almost all of my end tables had their glass busted or broke and I have never gotten a dime to replace them. I have called, emailed, and texted the owner Ben weekly and still nothing. I have even asked to call the claims office myself and can't get a number or companies name. I have sent photos of all broken items in July and still nothing. On top of all that, some items were also reported MISSING in May of 2017 when they moved me to storage and I filed a police report, nothing has been found from that either. Please don't EVER use this company to move anything of yours. I repeat DONT USE THEM.

Move size: 3 Bedroom Home Service cost: $7400

Watch out! Master Movers in Indianapolis is unbelievably unprofessional and unethical! The movers are creepy, dirty and scary. They drive un-marked trucks! They packed up our house, stored our stuff (supposedly in climate control storage) and moved our stuff into our new house. They just threw everything into boxes (heavy stuff on top of breakables) and hit me up for a cash tip when they finished! ALL of our clothing and bedding every piece of upholstered furniture arrived smelling like mildew, every piece of wood furniture was broken and scratched, dishes, pottery and ceramic pieces were broken, picture frames were broken or scratched and every lamp was bent and broken. 2 trucks arrived with our stuff and we called 1-800 GOT JUNK to dispose of a truck load. We had to replace 4 mattresses, 3 couches, dozens of chairs, all of our bedding and towels, all of our kids stuffed animals, all of our rugs and tons of clothing. Our wood furniture might as well be fire wood now because it all needs to be replaced. To add insult to injury they stole our large screen TV!

Service cost: $12

I agree completely with so many of the comments in other posts..I wish I had read them before we hired Master Movers. We could not be more disappointed in Master Movers. They are dishonest, unprofessional, and they do not respond to calls. While I am happy to say we did not have damaged items, they charged us nearly TWICE what they originally quoted, racking up hidden charges, overtime, etc. When we disputed the price, they threatened to impound our belongings. I don't know how the owners/managers sleep at night. We are considering legal action against them. If you value your belongings and your sanity, use another mover!

Service cost: $2660