Average service price

Get an estimate
$ 866
Local move average
48% less than market avg.
How did we get these costs?

Review summary

Write a Review
5
4
3
2
1
3.3
67 reviews

Your trust is our top concern, so businesses can't pay to alter or remove their reviews.

All reviews

Alexandria Walton
Dec 09, 2019
Local move from Camby, IN to Indianapolis, IN

Rip Off!!

I thought I was making the right decision by choosing a company that advertised as moving the Pacers and the Colts, worse moving decision I’ve ever made! I had a 2 day move due to closing on the sale of a house and purchasing agreements. The day to load was a disaster. I asked for 3 movers. Two movers and a trainee was sent. Not only did the trainee stand around and wait on instructions, there was a huge language barrier, and it was all on the clock of my hourly rate. They boxed up items, I did not ask to be boxed or needed to be boxed, and did not protect the necessary items. What was quoted as a 3 hour load, turned into 6 hours, all at my expense. I was quoted a lesser amount on the 2nd day to get the truck to leave the lot and drop off items. I was then called by the office to tell my my card declined when they tried to charge double. After multiple arguments and discussion the owner and I sat down with a resolution. At time of drop off I was sent 3 trained employees with the 4th training. Not only did things go quicker, it only too an hour to unload. Since I already paid for 4 hours, I asked to reassemble furniture. My footboard was put on backwards with pricing stickers showing. The dining room table legs were so loose, it rocked, and had a lot of damage. That same footboard was banged up quite a bit, a brand new full size headboard was cracked, my nursery rocker is broken and unable to be sat in, as well as a dining room table heavily damaged and scratched, along with a separate kitchen table set damaged. As we all know it takes time to unpack and get settled. Because I did not report all of the damages within 72 hours, they refuse to reimburse for damages. I have actual pictures of my items in the truck poorly packed, which the owner commented will cause damages. It took 3 months for the reimbursement to be denied. I would highly discourage anyone of having their possessions they work hard for moved by this company with such lazy and dishonest employees. I truly believe Master Movers take advantage of women moving alone, milking the clock and racking up unnecessary charges. Things went so much quicker males present to keep them going.

Move size: 4 Bedroom Home Service cost: $2200

Thumbnail photo by Alexandria Walton of Master Movers Second thumbnail photo by Alexandria Walton of Master Movers
Tracy
May 08, 2016
Local move within Indiana

Extorted several hundred dollars over estimate from my elderly parents.

Estimate was $350.

Showed up seven hours late. Said that the cost of moving materials was "accidentally" not included in estimate and it would now be $650 or they could find someone else. Damaged furniture and milked the clock by being on phone for first half hour then wanted to round up fifteen minutes when finishing at five after the quarter hour. Would not give a copy of receipt. Actual charge to bank was over $800. Said they would "compensate" for being so late and now will not answer any calls about that or about the money they STOLE from my parents.

Service cost: $810

Official company response

Dear Ms. Tracy,

I am sorry it took me time to respond on this website, but I just discovered this website, and your review , it is important for me to respond so other customers will have a chance to read, and learn the facts. I am sorry we were late but it was not 7 hours it was 2 hours, I know this is not ok, and again I am apologizing for the fact that we had a mechanical problem with the truck that was on the way to you, and we had to take care of that, as you know we called you immediately to inform you of the delay, and also offered a little discount for the inconvenience.

Also if you would call our office to report that one of the movers is on the phone for personal reasons? we will call the movers to make sure it is not going to happen again or replace the movers right away.

I am not sure what you mean by “Stolen” Money from my parents , we will never still anything , we have had access to houses with very valuable items, and all of our movers are background checked before hired

I hope this response helps explain to the general public what happened , master movers helps over 2000 customers per year to move , we are the most reviewed company in Indiana , we promise to continue doing a good job and respond to all customers, even for the ones that are not 100% happy.

Kelly Schwaner
Apr 24, 2017
Local move within Indiana

They make moving easy!

Master Movers is such a wonderful company! I scheduled a move at the last minute and they were very prompt & had courteous customer service reps & management. Unfortunately I was moving from a 3rd floor apartment and the moving crew was amazing during the whole thing! They were so incredible nice and such a big help! I will be recommending them and using them again in the future!

Service cost: $265

Official company response

Thank you for taking the time to place a positive review.

Blake Hammond
Apr 15, 2016
Local move within Indiana

Terrible Company Do Not Use Master Movers.

I was told they would arrive between 9-11 am, they showed up at 12 pm. The "foreman" counts all my items and says it will take approx 6 hours to move my items to my new apartment ACROSS THE STREET and it will cost $584. We had a little argument. They charged my card $584 before they even started the work. It took them 3 hours to move my belongings. Could've been 2 hours if the foreman got off his rear-end and did anything. At least 15 items were never even moved and we had to do it ourselves because we didn't realize they were still in our old apartment until they left. Our apartment was a mess as well from all their trash. The "foreman" should've been doing his job and made sure none of this happened but instead he was too busy sitting in his truck talking on the phone. Several items were damaged. Then when all is said and done, the job was almost $300 less than they charged me for, but I can't get the money back until next week because they already charged my account $584. It was a terrible experience and I will never use this company again. I recommend you do the same.

Service cost: $276

Official company response

Dear Blake Hammond

I am sorry it took me time to respond on this website, but I just discovered this website, and your review , it is important for me to respond so other customers will have a chance to read and learn the facts. When you called the office we asked from you the list of items that you wanted to move, and you provided 18 items but when the movers arrived you wanted to move over 60 items , this will take more time to move. We are estimating the time and the cost when the movers arrive in the morning so you as a customer will have a chance to see if you can afford to pay moving 60 items, and not 18 items.
The reason it takes 4 days for your refund is because you moved on Friday which it was the day before the weekend , I am sorry but on the weekend the billing department is closed , but I see that you did get your money refunded on Monday. You are also claiming that one of the movers were on the phone the whole time but they finished your move in 3 hrs. even though you had over 42 items additional , also if you would call our office to report that one of the movers is on the phone for personal reasons? we will call the movers to make sure it is not going to happen again or replace the movers right away.
I hope this response helps explain to all the public what happened , master movers helps over 2000 customers per year to move , we are the most reviewed company in Indiana , we promise to continue doing a good job and respond to all customers, even for the ones that are not 100% happy.

Bria Holmes
Feb 04, 2017
Local move within Indiana

Disappointed w service.

Completely was disappointed with the service.I called and scheduled a very simple move (a few pieces of furniture).Initially when I called I spoke to a very nice woman and scheduled my move for the following day.After hanging up the movers called me back and asked if they could come the same day instead(for the inconvenice they would charge me a FLAT fee vs hourly). I agreed and rushed home from work. They later charged me extra fees that they did not mention and they also did not assemble my furniture upon arrival as well as lost screws etc for my bed. Also one of the movers asked to use my bathroom (no big deal, O I THOUGHT) and he actually urinated all over my floor. Which I failed to notice until they left. Pretty much just a pain, should've got a UHAUL !

Service cost: $349

Official company response

Ms. Bria Holmes,

You asked to move only 3 items but when the movers arrived you asked to move about 40 items, however this will change the price. I am sorry that you feel this way but all moving companies will do the same if you have additional items it will take more time, and will require more work to move you. , I also check with the clime deportment I didn't see that you place a clime not for customer service and not for damage ,

Feel free to contact our office.

Lisa Hill
Oct 09, 2017
Local move from Kokomo, IN to Indianapolis, IN

Way Worse Than Expected.

This was one of the top moving companies on the web last winter when I was looking to move from the Kokomo area to Indianapolis, I regret not doing more homework on them. Awful experience and its been over 90 days since they moved my belongings from storage to my new home and still no claim recovery for the money lost for the items they packed and busted while moving. I packed my best china extremely well and then they got dropped and all of them busted but I chalked that up to my fault because I was the one to pack them even though they were packed very well. And almost all of my end tables had their glass busted or broke and I have never gotten a dime to replace them. I have called, emailed, and texted the owner Ben weekly and still nothing. I have even asked to call the claims office myself and can't get a number or companies name. I have sent photos of all broken items in July and still nothing. On top of all that, some items were also reported MISSING in May of 2017 when they moved me to storage and I filed a police report, nothing has been found from that either. Please don't EVER use this company to move anything of yours. I repeat DONT USE THEM.

Move size: 3 Bedroom Home Service cost: $7400

Official company response

Dear Ms Hill ,

I am sincerely sorry that you feel this way, Master Movers are moving over 2000 customers per year , nothing was damaged intentionally, if you find some damages when you open your boxes , we would not know since we never packed it , the rule is applied to all moving company’s in the US. All of your boxes were PBO Pack by the Owner. I did respond to all of your phone calls and all of your e-mails , I explained to you the same things over and over , not to mention all the discounts that we did for you for example, your “Cement Cat Statue”, that weighed about 1000 pounds we usually charge additional for that, but we didn’t charge you.

Again I am sorry that you feel like that but we cannot continue giving you service for free.

Huan Jenkins
Jul 31, 2017
Long-distance move from Indiana to Idaho

Cheats. Do not make mistake of hiring them.

Had a long distancs move with these guys. Worst experience of my life. The owner and deliverer were both bullies. At one time the delivery guy said "if we were in his country, he'd smack my wife on her face" when simply asked why are we being charged extra for long haul. They cheat costumer by being extremely non transparent. When the owner came to our house for evaluating what needed to be moved, we clearly said 'every single thing needs to be moved, even the smallest of the spoons'. We were given an estimate and we booked. But later, when the packers arrived, they said that in the estimate it was quoted only for major items like sofa's and furniture and everything else would be charged extra. Then he pointed to an email that the owner sent, which at the very bottom had, in fine print, a table with description of items that need to be moved. That was on the day before I had to start my job in the new state. So we ended up paying them. When the things arrived, they wont park near my entry way, but at least 500 feet farther so they can charge me extra for those extra steps. The delivery guy was absolute bully and extremely belligerent, threatening us through the course. I have never encountered such a person in this country through out my life, and I have encountered some bad ones, but none as bad as this guy. He was cussing in his native language (arabic) on everyone, had his whole family (wife and 2-3 kids) in the truck with him, and was being bully to his own family as well. Overall, this was the worst experience of my life. Personal advice, do not hire them. Look for an established company, even if they charge you more. Believe me you'd be much happier.

Move size: 2 Bedroom Home Service cost: $5600

Official company response

I am sorry that you feel this way but here are the facts:

1. When we came to your home you provided a list of items , the “ fine print “ that you described is the list of items , that was provided to you on the estimate , the labeling is the same size of all the rest of your order , so there is no way that you missed it , on the day of the move you asked to move for you additional items that were not on the list, and this is why you paid more money, ( all moving companies in the US will do the same).

2. In regards to the movers being disrespectful , I know all of our movers and no one in the company will be disrespectful to our customers , and no one in our company speaks in Arabic language.

It seems like you had to pay more for your move for the additional items, and you didn’t like that, so now you are trashing the company, with all respect we are over 15 years in business, moved many customers many of them are high profile customers , we do many government jobs and also help veterans with their needs , choosing Master Movers is choosing high customer service and saving money.

Your statements are simply incorrect.

Simon Lee
Feb 04, 2011
Long-distance move from Indiana to Missouri

$7600 in Damage!! Worst Ever.

Beware of Ben, the slick Israeli sales guy with his family photos and caring words. Ignore his "brag book" talking about all the happy VIP customers. It turns out that most of the staff are undocumented workers as well as untrained. The fact is, it was one of the worst experiences of our lives let alone the worst move we have ever experienced and we have moved many times.
When speaking to their sales representative Ben, our major concern was the priceless art we wanted them to move, specifically a sculpture worth several thousand dollars. We were advised to ship it in the original shipping crate from the artist in the United Kingdom which we did. We were advised to take out an insurance policy on several of the expensive pieces which we did at great expense. Ben Slick even said they would pay for the deductible which we thought was really nice of him. Not knowing at the time they had no intention of paying it. He gave us his personal promise to take care of everything. Their ad suggested "We pamper your possessions"
Our experience started when noticing their staff all of which had trouble communicating in English banging our belongings into walls.
1. Our beautiful dining table was rolled down the stairs to the front door and beyond like a giant wheel by one guy. Granted it was wrapped in a disgustingly dirty quilted blanket however that did not protect it from all of the stress cracks and cracking of the finish. It also arrived with a deep gouge across the top from something that was in the cloth maybe a staple or grit, who knows.
2. Our King size mahogany side rails and head and foot board were destroyed and left unusable
3. The back of the master bedroom dresser was smashed and a knob missing.
4. The futon was left disassembled and had missing parts.
5. A dining chair leg was broken off.
6. Our media center table was badly scuffed/rubbed from straps that were too tight.
7. My beautiful sculpture arrived at our destination standing on end even though arrows clearly marked "this way up" as well as fragile labels that were ignored. The sculpture which is irreplaceable was broken and cannot be repaired.
We were told our belongings would be packed and moved without being unloaded, they lied and they were repacked. The truck was totally rearranged and items missing on arrival. Clearly they needed to use the truck in between when they loaded and then delivered our belongings.
We spent a lot of money extra to get the Allianz insurance through relocationinsurance dot com so we filled out a claim only to be told absolutely nothing was covered based on the paperwork they received from the moving company. Clearly Ben did not want to pay the deductible. What a scam.. Do not use any of these companies.
The movers also asked for 50% cash at pickup which was a first for me and of course with no advance warning. They called to say they would be several hours late for delivery only to call with no notice to be several hours early. They refused to accept a cashier's check from Western Union until I said fine you will have to come back. The two men mover's team was exhausted and again banged everything around. They left several items of furniture in pieces. They took pictures of all the damage and we never received a phone call or anything from the office and wonderful Ben.
Total damage was over $7,600 and we are now told by the insurance company it is not covered. The insurance cost close to $500. So, we are out over $8,000 and again not even a phone call. I left several messages with no call back.
This is the worst company I have ever had the misfortune to working with. Most dishonest sales person I have encountered in any industry.

Service cost: $3000

Ric Smith
Nov 18, 2013
Long-distance move from Indiana to Florida

Moving refund complaint.

  Please run as fast as you can from this lying owner and moving company after scheduling a move with them, they showed up 5 hours late, started loading, started loading our furniture and warned us that the cost would probably be more than quoted. Had no idea at the time that they meant more than twice as much. When we found out that the intention was to charge us an extra $3800 dollars, we asked that they remove our furniture from the truck and refund our money which had already been debited to our charge card. We were told the owner was in Israel at the time, and they couldn't make a decision without him! Interesting in this day and times of instant communications and cell phones! This guy needs to be de-fanged. We have gone to the BBB (national and local), state attorney general's office, American movers association, but this guy just thumbs his nose at any regulatory organization. He promised (in writing), to refund half our stolen money, but that was at the end of may, 2013. And we still haven't heard from him, his office manager, or the crooked sales person that gave us the quote. This company is bad news, and no one seems to be able to do anything about them! If you use them you will get burned. Period! I will keep writing these reviews as long as I can. I have incurable cancer, and could really have used the money that was stolen from us for my mounting medical bills. Please steer clear of this slickster and his company.. They suck you in with a low-ball quote over the phone, then the lies and cheating start - from the owner down to the actual movers they send to your home. Run..Run..Run!

Service cost: $2467

Huan
Sep 10, 2013
Long-distance move from Indiana to Ohio

Company of Crooks.

DO NOT DO THE MISTAKE OF BEING LURED INTO MOUTHWATERING LOW QUOTATIONS. This company is a big time cheat. Here is a breakdown of their tactics1. They will provide you a very tempting quotation. This is what they call a "BINDING CONTRACT" and literally it will only bind you to a tempting price and a [EDIT] company business. THIS BINDING ESTIMATE IS NOT THE FINAL SUM YOU WILL PAY. YOU WILL BE PAYING ABOUT 3 TIMES. 2. When you contact them, the company OWNER (who is the head crook) will come to your place and will perform a "thorough" inspection of what all needs to be moved.Sure when you are planning to move, everything needs to go, but no, in a future communication when you agree to have business with them thinking the head crook has already been shown everything that needs to be moved, he will send you a long long email, at the end of which would lie a very short list of items which they will move. 3. You agree to this email, and when the day of move comes, another crook will come to your place and will tell you that you signed the agreement and they will only move only a short list of items. All other items will have to be charged extra. 4. Before the move, the head crook might also throw some FREEBIES to lure you further and let you in thinking of them being such nice people. But on the day of move, they will even charge you for extra piece of tape.5. The head crook will tell you that your THINGS ARE INSURED. BELIEVE YOU ME, THERE IS ZERO INSURANCE. 6. The move WILL BE THE WORST THING YOU WILL EVER EXPERIENCE IN YOUR LIFE. And this is not an extrapolation. 7. These are most DISRESPECTFUL people in business. I definitely believe it has something to do with their roots. (You'll know when you will meet them, and understand if you end up doing business with them).So my genuine advice is save yourself from the greatest misery you will ever experience in your life by not hiring this company. Moving is frustrating as it is, and this company will take it to greatest extent.  Instead hire a bigger company. P.S. THEY SUCK. DO NOT DO THE MISTAKE OF YOUR LIFE BY HIRING THEM. I cannot stress further.

Service cost: $4600

Not showing 147 filtered reviews.

These reviews are the subjective opinions of MoveAdvisor members and not of MoveAdvisor itself.

Company Info

Indianapolis,Indiana Map
Explore more Indiana movers
See more moving companies in Indianapolis, IN

Master Movers has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is 2130 Winter Ave., Indianapolis, IN, 46218, but movers usually cover a much larger area.

About the Business

Master Movers reviews and ratings online. Read consumer reports, customers testimonials and consumer reports on Master Movers moving company in the largest moving reviews database online.

Licenses & Certificates for Master Movers

To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the Master Movers license numbers for the government record information:

ICC MC number: not provided

US D.O.T.: 1129783
(US Department of Transportation number)

Local State License: 461159

Want more detailed information on licenses? See our detailed guide on moving company regulations here.

What is Master Movers cost for local moves?

We have calculated an approximate local moving market average price from 23 reviews of people moving within Indiana to be $1669.

From 51 local reviews for Master Movers, we have calculated an average moving cost of $866 for local moves.

This could mean that Master Movers is cheaper with about 48% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed Master Movers. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on Master Movers - a professional company located in 2130 Winter Ave., Indianapolis, IN, 46218. Discover Indianapolis, Indiana moving companies.

*MoveAdvisor may not be affiliated with Master Movers and the estimates may be provided from other professional movers in our network.

Do you need help with your upcoming move? Call now (800) 989-8833 (800) 989-8833
Get a free quote and moving consultation. We are available 24/7.
Find Movers
Quote by Phone
Get a Quote
Click to call (800) 989-8833*

*At MoveAdvisor we will connect you with a professional moving company. Please note that we may not be affiliated with Master Movers and you may be speaking with another licensed provider.

Best movers nearby